First, installation and commissioning: responsible for the transportation, commissioning, guidance and assistance of the test machine installation.
Second, the acceptance criteria: the test machine is subject to acceptance by the technical annex of the order. The final acceptance is carried out by the buyer, the test sample provided by the user is tested, and a test report is provided.
III. Training: At the same time of installation and commissioning, 2-3 operators will be trained free of charge at the instrument operation site. The operator should be a long-term and stable staff selected by the buyer. After training, the basic principles of the equipment, software use, operation and maintenance can be The understanding and application of the items enable the personnel to independently operate the equipment to test and analyze the samples while performing basic maintenance.
Fourth, the software upgrade: free new version control software for life. We may provide software reloading service and charge corresponding management fees without the consent of our party to install any virus software, arbitrarily delete the computer file or use the self-deregistration number to make the test machine unable to work.
Five, warranty:
1. The equipment is guaranteed for one year and lifetime service. The non-human damaged parts are replaced free of charge within one year. After receiving the user invitation within the warranty period, the latest response time is within 2 hours. After confirming the fault with the user, our company will Send the engineer to the site for free service within 48 hours, find out the location of the fault and the cause of the fault as soon as possible, and report the cause and troubleshooting of the fault to the user in time.
2. Parts damaged by human beings during the warranty period shall be replaced at the purchase (processing) price.
3, continue to provide users with high-quality technical services outside the warranty period, send engineers to the user site for repair within 3 days after receiving the user maintenance invitation. And spare parts are available at a cost price.
4. Sensor overload and faults and damage caused by overpressure damage of the whole circuit or natural disaster are not covered by the warranty.
5, computer printer hardware warranty for three years, after the purchaser to fill the warranty, the buyer and the local Lenovo service company directly contact the warranty, you can directly enjoy the comprehensive after-sales service provided by Lenovo.
Sixth, after-sales management:
Our company realizes computerized management, implements the customer's regular telephone return visit system, regularly reviews the work of the equipment, and regularly guides the user to carry out maintenance and inspection on the equipment so that the equipment can operate normally and track the customer's equipment usage, so as to timely maintain the equipment. .